Delivery & Returns

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NINE HERBS LTD, London, UK – Company number: 10326283

Address:

Nine Herbs Ltd
2 Johnson Road,
London,
BR2 9SN

To send us an email click here.

Shipping Policy

GOLD FISH ORDERS:

All orders are shipped within 24 hours Monday – Friday 8am – 5pm.

All our orders sent via Royal Mail.

HANDMADE JEWELLERY ORDERS:

Please note, our handmade jewellery is made to order. It will take up to 3 – 5 days before your order will be dispatched.

UK Delivery

Standard UK delivery (UK mainland and British Isles delivery) First class  £3.80

Orders placed after 1pm on a Friday will be delivered the following Tuesday.

Delivery outside the UK

International shipments to Europe and the rest of world are dispatched by Royal Mail. Please allow extra time for bank holidays and weekends. We only dispatch orders to your PayPal address at the time of ordering.

EU delivery – up to 14 working days £6.50

Outside EU delivery – up to 20 working days £7.50

Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 14 days of your purchase.

1. Please email us to request a refund.

2. Mail your returned item to:
Nine Herbs Ltd
2 Johnson Road,
London,
BR2 9SN
United Kingdom

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Merchandise that has been damaged, used, or altered will not be accepted for return or exchange.